The website provides online services requiring users to provide personal information. Personal details are maintained on secure servers. Sometimes BENH also invites people to submit comments, photos, or stories via forms on the website. Although users are encouraged not to identify people, the stories may include some personal information. Whenever BENH collects such content, individuals are informed about the purposes for which their content will be used (for example, publication on the website).


The BENH website uses ‘cookies’. A cookie is a small data structure sent from a web server to the internet browser and saved on your hard drive as a text file. The information is made up of a string of letters and numbers which uniquely identifies your computer and any username or password you may have already registered on the BENH website. The information collected is used to authenticate or identify whether you are registered on the BENH website, without requiring you to re-enter details each time you log on to the website.

Most web browsers are set to accept cookies. If you do not wish to receive cookies, you can disable this function or delete existing cookies in your web browser, although doing so may restrict access to or use of some of the pages on the BENH website.

Cookies are not used to collect and store your personal information. Cookies store information such as your server address, your top level domain name, the date and the time of your visit to a website, the pages you accessed and downloaded, the address of the last website you visited and the type of browser you are using. If you choose to personalise the BENH website, the cookies will also enable the BENH website to remember your preferred settings for your subsequent visits.

BENH uses this information for monitoring website use to facilitate website management, development and planning.

Online Forms

If you provide personal details during your visit to the BENH website, then BENH only use and disclose your personal information for the purpose for which it was collected. Any other type of use and disclosure will require your consent or be in accordance with prescribed exemptions under privacy laws.

For example, if you complete an online form requesting services, unless you give consent to your personal details being used for other purposes, then those details will only be used for the purpose of requesting that service, for a secondary related purpose, or for another that falls within one of the exemptions of use and disclosure in the privacy legislation.

Google Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using the BENH website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Linking to Other Sites

This Privacy Policy does not extend beyond the BENH website. When linking to other sites you should familiarise yourself with their website privacy statements.


The Privacy Contact Officer will be the MANAGER. The MANAGER will be responsible for:

  • ensuring all staff are familiar with the Privacy Policy and administrative procedures for handling personal information.

  • ensuring BENH users and other relevant individuals are provided with information about their rights regarding privacy.handling any queries or complaint about a privacy issue.

How to gain access to your personal information

BENH will provide you with access to personal information acquired or presented about you on the BENH website for the purpose of verification and correction.

If you wish to enquire about the use of your personal information, contact us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.


Ballarat East Neighbourhood House Inc
Postal Address: PO Box 1443, Bakery Hill VIC. 3354